Frequently Asked Questions

Orders are shipped Monday-Friday (excluding national holidays) from our Dallas, Texas warehouse. Residential orders are sent via UPS SurePost, with UPS handling pickup and the U.S. Postal Service handling final delivery.

You’ll receive a confirmation email with a tracking number once your order ships.

Details:

• Residential Shipping: $8 (free for orders over $100 unless during free shipping promotion)
• UPS SurePost Delivery: 1-3 business days to ship, 2-7 business days for transit.
• 2nd Day Air Orders: Must be placed by 2 PM CST to ship same day; otherwise, they ship the next business day (calculated at checkout).
• Business Address Shipping: Via UPS Ground or USPS Ground Advantage.

We currently offer international shipping to the Canada, UK, Belgium, New Zealand and Australia via USPS Priority Mail International and/or DHL. If you would like an order shipped to a country not listed above, please email us.

Shipping rates are discounted and offered through our online e-commerce platform, Shopify.

Duties, taxes, and/or fees may be charged by the carrier and/or the country of entry and will be the customer's responsibility. These duties are not charged or collected by Seek & Swoon and we are not made aware of them prior to shipping. Please check with your country and with the package carrier to find out more about duties and taxes on imports in your country. 

Each order can only be shipped to one address. If you order multiple products and they need to be shipped to different addresses, please place an order for each product.

Please review your shipping address for accuracy. If a package is lost or undelivered because we have received incorrect address information from you, we cannot duplicate or refund your purchase unless the package is returned to us.

If your tracking number is showing delivered but your package is nowhere to be found, please do the following:

• Make sure the address you entered at checkout is accurate. You can check this on your delivery confirmation email. 
• Check the tracking number to see exactly where it was left (mailbox, front porch, back porch, side yard, etc.).
• Check with anyone who lives at your house - sounds silly, but 99% of the time someone in the home has the package and just forgot to relay the information.
• Check with neighbors. Occasionally carriers deliver to the wrong house or to a neighbor when you're not home.
• If your order was sent via USPS, call your local post office for more information.
• Wait a day or two. Carriers have been known to mark packages as delivered 1-2 days early, especially during the holidays.

If none of these steps give you any answers, you can file a missing package claim here for USPS or here for UPS. If you believe the package was stolen, we recommend filing a police report. We are not responsible, nor can we compensate, for lost or stolen packages. Thank you for understanding.

At Seek & Swoon, our blankets are made with love in small batches. We’re proud of the quality we offer and stand behind our products. If you happen to spot any defects, please let us know right away so we can make it right.

Not completely in love with your purchase? We accept returns and exchanges within 15 days of purchase. Items must be unused in their original carton packaging – we do not accept returns of used or tested items. 

You will be refunded the full amount of the items. We are not able to refund the original shipping charges as these are paid directly to the carrier.

We are only able to accept returns from orders placed on seekandswoon.com. Please contact the original point of purchase for orders placed from other retailers.

You’ll be responsible for any shipping charges incurred sending your items back to us.

To get started on a return or exchange, just drop us a line at hello@seekandswoon.com. Refunds will go back to your original payment method.

Our shipping address for returns and exchanges:

Seek & Swoon Returns
1031 Quaker Street
Dallas TX 75207

If you received the wrong throw or your throw has a flaw, we're so sorry...this happens sometimes. Please email us a photo of what you received and we'll get your exchange processed.

Great question! No. Signing up for our emails and signing up for an account on our website/Cozy Rewards is completely separate.

Cozy Rewards discounts cannot be combined with other offers.

Our system only accepts one discount code per order.

Your throw is pre-washed and dried once at our mill before it is shipped to you — it will not shrink if you follow our cleaning instructions. Your throw should wash and dry well with minimal pilling. With that being said, cotton/poly blends may pill slightly during normal wear. Knitted fabrics tend to pill more than woven fabrics because the threads are looser. To take the best care of your throw:

• wash and dry your throw minimally to avoid pilling
• wash alone on gentle cycle cold and dry alone on low heat
• use a detergent that contains enzyme cellulase
• use a fabric softener during the rinse cycle
• tumble to dry on low with dryer balls or air dry then fluff in the dryer for several minutes to soften

Go to the page of the product you purchased. Scroll to the bottom and submit your review. Make sure you use the email address that you used when you made your purchase.

Yes! We can do just about anything. Reach out for more information.