RETURNS & EXCHANGES
At Seek & Swoon, our blankets are made with love from a special blend of recycled cotton. Because this yarn is naturally unique, you might notice slight color variations – we think that adds to the charm and makes each one-of-a-kind!
We’re proud of the quality we offer and stand behind our products. If you happen to spot any defects, please let us know right away so we can make it right.
Not completely in love with your purchase? No problem! We gladly accept returns or exchanges of unused, unwashed blankets within 14 days of receiving your order. Just note that you’ll be responsible for shipping it back to us (unless it's damaged, of course).
To get started on a return or exchange, just drop us a line at hello@seekandswoon.com, and we’ll take care of the rest. Refunds will go back to your original payment method.
Our shipping address for returns and exchanges:
Seek & Swoon Returns
1031 Quaker Street
Dallas TX 75207
PAYMENT TERMS
Payment Methods: Seek & Swoon accepts the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: Pay using your PayPal account
- Google Pay: Pay using your Google account
- Apple Pay: Available on supported devices
- Shop Pay: Fast and secure checkout through Shopify
- Afterpay: Buy now, pay later with four interest-free payments
Payment Timing
- Immediate Payment: Payment is required at the time of purchase. Orders will not be processed until payment is received and confirmed.
- Installments (Afterpay)**: Payment is split into four equal, interest-free installments, billed every two weeks.
Currency: All transactions are processed in USD (United States Dollar).
Billing Information: Please ensure your billing information is accurate and matches the details on your payment method to avoid any delays in order processing.
Security: Seek & Swoon uses secure encryption technology to protect your payment information during transmission. Our website is SSL certified to ensure your data is protected.
Order Confirmation: After placing your order, you will receive an email confirmation with your order details. If you do not receive this email, please check your spam/junk folder or contact our customer support team.
Payment Issues: If there is an issue with your payment method, you will be notified via email. Please resolve the issue promptly to avoid cancellation of your order.
Returns & Exchanges: For information on returns, exchanges and refunds, please refer to our Returns, Exchanges & Refunds Policy. Refunds will be processed to the original payment method.
Contact Us: For any questions or concerns regarding payment, please contact our customer support team at hello@seekandswoon.com.
U.S. SHIPPING
Residential orders are shipped within 1-3 business days (usually) via UPS SurePost. UPS makes the shipment pick-up, and the U.S. Postal Service makes the final delivery. We ship Monday-Friday (except national holidays) from our warehouse in Dallas, Texas. Please account for transit time to your address. You'll receive a shipment confirmation email with a tracking number once your order has shipped. 2nd Day Air orders that are received after 2pm CST will ship the next day.
Orders shipped to a business address are shipped via UPS Ground or USPS Ground Advantage.
- U.S. Ground: $8 (free on orders over $200)
- UPS 2nd Day Air: calculated by Shopify discounter rates
INTERNATIONAL SHIPPING
We currently offer international shipping to the Canada, UK, Belgium, New Zealand, Netherlands, and Australia via USPS Priority Mail International and/or DHL. If you would like an order shipped to a country not listed above, please email us.
Shipping rates are discounted and offered through our online e-commerce platform, Shopify.
Duties, taxes, and/or fees may be charged by the carrier and/or the country of entry and will be the customer's responsibility. These duties are not charged or collected by Seek & Swoon and we are not made aware of them prior to shipping. Please check with your country and with the package carrier to find out more about duties and taxes on imports in your country.
Each order can only be shipped to one address. If you order multiple products and they need to be shipped to different addresses, please place an order for each product.
INCORRECT ADDRESS
Please review your shipping address for accuracy. If a package is lost or undelivered because we have received incorrect address information from you, we cannot duplicate or refund your purchase unless the package is returned to us.
MISSING PACKAGES
If your tracking number is showing delivered but your package is nowhere to be found, please do the following:
- Make sure the address you entered at checkout is accurate. You can check this on your delivery confirmation email.
- Check the tracking number to see exactly where it was left (mailbox, front porch, back porch, side yard, etc.).
- Check with anyone who lives at your house - sounds silly, but 99% of the time someone in the home has the package and just forgot to relay the information.
- Check with neighbors. Occasionally carriers deliver to the wrong house or to a neighbor when you're not home.
- If your order was sent via USPS, call your local post office for more information.
- Wait a day or two. Carriers have been known to mark packages as delivered 1-2 days early, especially during the holidays.
If none of these steps give you any answers, you can file a missing package claim here for USPS or here for UPS. If you believe the package was stolen, we recommend filing a police report. We are not responsible, nor can we compensate, for lost or stolen packages. Thank you for understanding.
INCORRECT ITEM SHIPPED
If you received the wrong throw or your throw has a flaw, we're so sorry...this happens sometimes. Please email us a photo of what you received and we'll get your exchange processed.
FAQs
How do I clean my throw?
Your throw is pre-washed and dried once at our mill before it is shipped to you — it will not shrink if you follow our cleaning instructions. Your throw should wash and dry well with minimal pilling. With that being said, cotton/poly blends may pill slightly during normal wear.
Knitted fabrics tend to pill more than woven fabrics because the threads are looser. To take the best care of your throw:
- wash and dry your throw minimally to avoid pilling
- wash alone on gentle cycle cold and dry alone on low heat
- use a detergent that contains enzyme cellulase
- use a fabric softener during the rinse cycle
- tumble to dry on low with dryer balls or air dry then fluff in the dryer for several minutes to soften
I'm signed up to receive your emails. Does this mean that I have an account and can get Cozy Rewards?
Great question! No. Signing up for our emails and signing up for an account on our website/Cozy Rewards is completely separate.
Can I use more than one discount code?
Our system only accepts one discount code per order.
Can I redeem Cozy Rewards during a sale?
Sometimes!
How do I submit a product review?
Go to the page of the product you purchased. Scroll to the bottom and submit your review. Make sure you use the email address that you used when you made your purchase.
